How to have your data deleted
Email asinobagojr2022@gmail.com from the address on your Vuker account, with the subject Delete my account.
Sending it from the account's own email address is how we confirm the request is yours. If you cannot, we will ask you something else to verify it before deleting anything. You do not have to give a reason.
We will confirm once it is done, within [15] working days.
If you signed up through Facebook or Google, removing Vuker from that provider's settings disconnects the two accounts but does not delete your Vuker data. Use the route above.
What is deleted
- Your profile: name, email address, phone number, city and profile picture.
- For professionals: your listing, portfolio photographs and videos, packages, rates and availability.
- Your bookings and the messages about them.
- Identity and credential documents uploaded for verification, and the verification outcome.
- Saved payment methods.
What is kept, and why
Records of payments where money actually changed hands — the amount, the date, the status and the processor's reference. These are financial records and are kept for [10] years to meet BIR record-keeping requirements. They are not used for anything else.
Card numbers are never held by Vuker at all; they go from your device directly to PayMongo. See §2.4 of the Privacy Policy.
Complaints
If you are not satisfied with how a request was handled, you may complain to the National Privacy Commission, 5th Floor, Delegation Building, PICC Complex, Pasay City, or at privacy.gov.ph.